目的寫清楚，信件就好讀

ask for information/help 尋求協助

I would appreciate if you could send me...at your earliest convenience.
我很感謝您的來信…在您方便的時候。

give information/news 提供資訊

Here is the information you requested.
這是您想要的資訊。

I have spoken with…and she informs me that…
我有和…聯繫，她告訴我…

I am pleased to say that…
我很高興地告訴您…

I regret to inform you that…
很遺憾的通知您…

clarify 澄清

I apologize that I do not fully understand your meaning. Could you please clarify?
我很抱歉，我沒辦法完全了解你的意思。可以請你進一步說明嗎？

If I understand correctly, you are saying that…Is that right?
如果我沒有理解錯誤的話... 這樣對嗎？

give help/action 詢問指示

Would you like me to…?
你想要我做…？

promise action 承諾

I will look into it and get back to you soon.
我會調查此事並盡快回覆您。

I will investigate the matter and contact you again shortly.
我會調查此事並很快再次跟您聯繫。

suggest action 提供建議

Perhaps we could…?
也許我們可以…

attach a file 附件

Please find attached…
請參考附件…

apologize 道歉

I would like to apologize for…
我對於…感到很抱歉

 本文摘錄自英語島 Engliah Island 2019年04月號
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