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「服務他人是你住地球應該付出的租金。」– 穆罕默德‧阿里 (拳擊手)
"Service to others is the rent you pay for your room here on earth." -- Muhammad Ali, Boxer
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道歉源於希臘語απολογία,即apologia,它是一種用來化解衝突的社交行為。不少人對於開口說「對不起」, 感到難以啟齒, 因為道歉牽扯到的是更複雜的「人心」,而非單純的「事情」,到底該不該為錯誤再多做解釋,又要怎麼平息對方的怒火,比較以下幾位名人的道歉事件,誰的道歉讓你最有感覺?誰卻讓情況更糟?


道歉的四個關鍵

1. Express remorse: 表示懊悔

2. Accept responsibility: 負起責任

3. Offer to repair the problem: 承諾解決

4. Admission of wrongdoing: 承認錯誤

 

LeBron James是NBA首屈一指的球星,高中時,Michael Jordon親自去看他練球,畢業後,順理成章 以第一順位進入家鄉俄亥俄州克里夫蘭騎士隊。2010年,他在電視直播中迅雷不及掩耳地宣布,加 入邁阿密熱火隊,狠狠傷透了家鄉球迷的心。騎士隊老闆寫公開信大罵他是叛徒,憤怒的球迷在大街 上焚燒他的背號23號球衣。LeBron透過運動畫刊Sports Illustrated記者Lee Jenkins代筆,訴說自己 選擇離開與回來的原因,這份聲明也將壞小子的形象,扭轉為成熟的大男孩。

“Before anyone ever cared where I would play basketball, I was a kid from Northeast Ohio. It's where I walked. It’s where I ran. It's where I cried. It's where I bled. It holds a special place in my heart. People there have seen me grow up. I sometimes feel like I'm their son. Their passion can be overwhelming. But it drives me. I want to give them hope when I can. I want to inspire them when I can. My relationship with Northeast Ohio is bigger than basketball. I didn't realize that four years ago. I do now.

“Miami, for me, has been almost like college for other kids. These past four years helped raise me into who I am. I became a better player and a better man. I learned from a franchise that had been where I wanted to go. I will always think of Miami as my second home. Without the experiences I had there, I wouldn’t be able to do what I'm doing today.


It was easy to say, 'OK, I don't want to deal with these people ever again.' But then you think about the other side. What if I were a kid who looked up to an athlete, and that athlete made me want to do better in my own life, and then he left? How would I react? I've met with Dan, face-to-face, man-to-man. We've talked it out. Everybody makes mistakes. I've made mistakes as well. Who am I to hold a grudge?”

 

道歉重點

A promise that you will behave better in the future

Admission of wrongdoing

A request for forgiveness

 


 

本文摘錄自一張圖搞懂 正式感Vs.隨意感 2018年4月號

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