10分鐘:閒聊來交一個朋友
30秒-greeting in passing-有禮貌的點頭問候
3分鐘-茶水間-四大訣竅開啟話題
10分鐘-閒聊-交一個朋友
把握10分鐘空檔,成為chit-chatter!
家庭聚會、上班前的空堂時間、開會前的短暫時間,small talk的機會無處不在。
1. 善用眼神接觸
進行眼神接觸時,可以建立彼此的信任感。(可以想像對方的眼睛到嘴巴有一個隱藏的倒三角形,每5-10秒就在倒三角形裡改變視線範圍。)
2. 使用followed-up、more open-ended的問題
盡量使用開放式問題,避免對方只回答yes/no之後就沒有下文了。
3.仔細聆聽,不要急著回答
在心裡記下對方的關鍵單字、片與,專心「聽懂」對方的表達再回答,才不會造成誤解。
4. 重複對方說出來的字
有時你可以用自己的方式總結對方的話,讓對方感覺你真投入在閒聊中。
5. 增加肢體語言
在閒聊中搭配肢體語言,可以讓聊天氣氛更輕鬆。
面對對方Position your body so it’s facing the other person
不要交叉手Keep your arms at your sides and uncrossed
微微前傾Lean in slightly.
實際演練
Daniel: Hi there.
Anne: I haven't seen you around here before. Have you worked here long? (避免大方向問題)
Daniel: No, I've only been here a few months. I work in the Edition Department.
Anne: Oh, that must be why I haven't seen you around. I'm in Human Resources Department.
Daniel: Human Resources Department sounds like an interesting job. (重複對方說出來的字)
Anne: It's okay. Hey, you look like you could really use a coffee.
Daniel: Yes, it's been a really hectic week.
Anne: Tell me about it! At least it's supposed to be a nice weekend.
Daniel: Yes, I've heard that they are calling for blue skies.
Anne: Say, did you happen to catch the game last night?
Daniel: No, I was working late.
Anne: It was a great game. We won in overtime.
Daniel: Actually, I don't even know who was playing. I don't really follow sports.
Anne: Oh, ok! Whatever it’s nice to meet you. I better get back to my desk.
Daniel: Me too. See you next time. Good day!
四個超實用片語,輕鬆延續話題
1. Not fussed / Not bothered
當有人問你要吃韓式料理還是泰式料理?你可以回答Not fussed表示都可以、沒意見!
2. Fair enough
有時朋友會因為加班或者生病而不能赴你的約,這時可以使用Fair enough來表達完全理解。
3. I suppose so…
當對方提出某個奇怪的觀點或者要求時,你想不到別的理由來反駁或拒絕時,可以使用I suppose so…作為起手式回覆。
4. I am afraid I can’t…
這裡的afraid並不是害怕之意,反而像是台灣人常用的「不好意思」。外國人如果想委婉的拒絕別人、轉達不好的消息時都會使用這個字。
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