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哪裡不一樣—— Reason VS. Cause
哪裡不一樣—— Maintain VS. Remain
哪裡不一樣—— Question VS. Problem
哪裡不一樣—— Reply VS. Response
哪裡不一樣—— Empathy VS. Sympathy
哪裡不一樣—— Effective VS. Efficient
哪裡不一樣—— Duty VS. Responsibility
哪裡不一樣—— Data VS. Information
哪裡不一樣—— Assure VS. Ensure VS. Insure
哪裡不一樣—— Common VS. Normal VS. Ordinary
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跨文化批評指南
不要以為西方人都是同一種，不會有跨文化誤解。德國和荷蘭人最搞不懂英國人，美國人的批評多半包著糖衣，法國人連批評都很激情.....。哈佛商業評論有一篇對跨文化溝通有趣的觀察，管理專家Erin Meyer說，不同文化回饋意見的時候，說法用字都有很大差距。進入本文前，請來看看這些帶情緒的短句英文怎麼說
a) 完全不能接受
b) 這差遠了
c) 要不要隨你
Do you really get what people from different cultures mean? Let's start from this chart.
你真的懂不同文化的人在說什麼嗎？我們從這張表開始。
Anglo Dutch Translation guide
|
What the British Say |
What the British Mean |
What the Dutch Understand |
|
With all due respect… |
I think you are wrong. |
He is listening to me. |
|
Perhaps you would think about…I would suggest… |
This is an order. Do it or be prepared to justify yourself. |
Think about this idea and do it if you like. |
|
Oh, by the way… |
The following criticism of the purpose of the discussion is… |
This is not very important.要講不重要的事了。 |
|
I was a bit disappointed that… |
I am very upset and angry that… |
It doesn't really matter. |
|
Very interesting. |
I don't like it. |
They are impressed. |
|
Could you consider some other options? |
Your idea is not a good one. |
They have not decided. |
|
Please think about that some more. |
It's a bad idea. Don't do it.這主意很糟。不要這樣做。 |
It's a good idea. keepdoing it. |
|
I'm sure it's my fault. |
It's not my fault. |
It was their fault. |
|
That is an original point of view. |
Your idea is stupid. |
They like my ideas! |
People from different cultures give feedback in drastically different ways, according to Erin Meyer. Germans and Dutch express similarly and tend to misunderstand the British. Chinese tend not to criticize a coworker in front of others. Americans wrap negative opinions with positive messages. French criticize passionately with little positive feedback. Togauge how a culture handles negative opinions, find out what type of words people use.
不同文化的人，給意見的方式也極為不同，Erin Meyer這麼說。德國人和荷蘭人的表達方式接近，也比較容易誤解英國人意思。華人比較不會在其他人面前批評同事，美國人用正面訊息包裝負面意見，法國人的批評很激情，也很少正面回饋意見。要判斷一個文化怎麼給負面意見，從他們用字的類型開始。
Meyer indicates that direct cultures tend to use words which strengthen feelings: absolutely, totally, strongly. You might hear a) "This is totally unacceptable,” or “Absolutely no.” More indirect cultures use words that soften criticism, like kind of, sort of, a bit, maybe, slightly. You are also more likely to hear this from indirect culture:“We are not quite there yet,” while what it means could be b) "We are not even close.”
Meyer指出，直接型的文化用的字會讓感受變強，像是絕對，完全，強烈地。你可能會聽到「這完全不可接受」、「絕對不行」。比較不直接的文化用的字會淡化批評，比如有點，有些，一點，或許，稍微，他們也比較可能說「還有點距離」，其實意思可能是「還差得遠了。」
When working with a global team, words can be magnified or minimized based on the listener's cultural background. Soften the message when you are dealing with cultures less direct. Tag sentences like “This is just my opinion, 1) for whatever it's worth,” c)”You can take it or leave it” along with your feedback. If you are facing a British boss, try to ignore the soft words surrounding the message, so that you don't get 2) chewed out for insubordination.
和來自世界的團隊工作，因為聽者的背景不同，你的意思可能被放大、縮小。面對的人如果來自比較不直接的文化，把訊息放軟，給意見最後可以說「無論如何，這只是我的看法。」「你要不要接受都可以。」如果你的老闆是英國人，請忽略圍繞著訊息的那些溫和字眼，以免因為抗命被訓一頓。
口語詞彙
1) for whatever it's worth 無論如何
For whatever it's worth, I'll be there. 無論如何我都會到場。
也可以說for what it's worth，例如：For what it's worth, I think you can trust him. 無論如何，我覺得你可以信任他。
2) chewed out 斥責；嚴厲責備
He chewed out the staffs for being sloppy. 員工太懶散，他大罵了他們一頓。
資料來源：Harvard Business Review
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